Your Privacy Is a t788 Priority

1. Information We Collect

t788 collects personal data through several channels: directly from you when you register or contact support, automatically through your use of the platform, and from third-party payment and identity verification providers. The categories of data we collect are described below.

1.1 Registration Data

When you create a t788 account, we collect the following information that you provide directly:

• Full legal name — as it appears on your national identity card or passport.
• Date of birth — to verify that you are aged 18 or above at the time of registration.
• Residential address — including district, city, and postal area within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Email address — used for account notifications, support correspondence, and (where consent is given) promotional communications.
• Mobile number — used for account security, payment method linking, and (where consent is given) SMS notifications.
• Username and password — passwords are stored in hashed form and are never accessible to t788 staff in plain text.

1.2 Identity Verification (KYC) Data

As part of t788's Know Your Customer (KYC) process, you may be asked to submit copies of identity and address documents. This data may include:

• National Identity Card (NID) number and card image.
• Passport number, issue date, and expiry date.
• Driver's licence image.
• Utility bill or bank statement showing your registered address (within the preceding 3 months).
• Selfie or live photograph for biometric identity matching.

KYC documents are processed by t788's compliance team and, where applicable, by certified third-party identity verification partners. Documents are retained for the period required by applicable anti-money laundering (AML) obligations.

1.3 Transactional Data

t788 records all financial transactions associated with your account, including:

• Deposit amounts, timestamps, and originating payment method (bKash, Nagad, Rocket, Upay, bank transfer).
• Withdrawal requests, amounts, processing status, and destination payment method.
• Bonus credits, wagering activity, and promotion redemptions.
• Game play history, wager amounts, game outcomes, and session durations.

1.4 Technical and Usage Data

When you access t788.club, our servers automatically log certain technical information. This includes your IP address, browser type and version, operating system, device model, screen resolution, referring URL, pages visited on t788, time and duration of each visit, and error or crash reports. This data is used for platform security, fraud detection, and improving the user experience.

1.5 Customer Support Data

When you contact t788 via Live Chat, WhatsApp, or email at [email protected], we retain a record of the communication, including any personal data you share in the course of that interaction. Support records are used to resolve your query and to maintain a service history for quality assurance purposes.

2. How We Use Your Data

t788 processes your personal data only for legitimate, specified purposes. The table below summarises the primary purposes for which each category of data is used and the lawful basis for that processing.

t788 does not use your personal data for automated decision-making that produces significant legal effects without human review. Where our systems flag an account for fraud or AML review, a human compliance officer assesses the case before any consequential action is taken.

3. Data Sharing & Third Parties

t788 does not sell, rent, or trade your personal data. We may share your data with carefully selected third parties only in the circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment Processors

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), t788 shares the minimum necessary transactional and identification data with those payment providers. These providers operate under their own privacy policies and are subject to Bangladesh Bank regulations regarding data security.

3.2 Identity Verification Partners

Where t788 uses a third-party KYC service to verify your identity documents, your submitted documents and biometric data (if applicable) are processed by that partner under a data processing agreement that restricts the partner to using the data solely for the purpose of verification on t788's behalf.

3.3 Game Software Providers

Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised or pseudonymised session data necessary to deliver and settle game outcomes. These providers do not receive your full name, payment details, or KYC documents.

3.4 Legal and Regulatory Disclosure

t788 may disclose personal data to law enforcement authorities, financial intelligence units, or regulatory bodies where required to do so by applicable law, a court order, or a legitimate official request. t788 will inform the affected player of such a disclosure where legally permitted to do so.

4. Cookies & Tracking Technologies

t788.club uses cookies and similar tracking technologies to keep the platform functional, secure, and personalised. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Cookie Categories Used by t788

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies that keep you logged in, security tokens that protect against cross-site request forgery (CSRF), and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Performance cookies: Collect anonymised data about how players navigate t788 — which pages are visited most, how long sessions last, and where errors occur. This data is used to improve page speed and reliability. No personally identifiable information is included.
• Functional cookies: Remember your preferences such as language settings, last-viewed game category, and deposit method selection to provide a more streamlined experience on return visits.
• Analytics cookies: t788 uses server-side analytics to understand aggregate player behaviour patterns. No third-party analytics services that track users across external websites are employed on t788.club.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core t788 features. Disabling performance or functional cookies will not prevent access to the platform but may reduce the quality of your experience. Instructions for managing cookies are available in the help documentation of all major browsers including Chrome, Firefox, Safari, and Edge.

5. Data Security & Retention

5.1 Security Measures

t788 implements a layered approach to data security. Technical measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data at rest (including KYC documents and payment records), hashed and salted password storage, rate limiting and brute-force protection on login endpoints, and regular penetration testing of the platform infrastructure. Organisational measures include access controls that restrict personal data access to staff with a verified business need, mandatory data handling training for all staff with access to player data, and audit logging of all access to sensitive data records.

5.2 Data Retention Periods

t788 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account's active status, plus a minimum of 5 years following account closure to comply with AML record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of verification completion, in line with AML regulatory requirements.
• Transactional records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support records: Retained for 3 years from the date of the last interaction, unless the interaction relates to a formal dispute, in which case the record is retained for 5 years.
• Technical and usage logs: Retained for up to 12 months on a rolling basis, after which they are anonymised or deleted.

Where you request deletion of your personal data (see Section 6), t788 will delete or anonymise data that is no longer subject to a mandatory retention obligation within 30 days of receiving your request. Data subject to a legal retention requirement will be held for the minimum required period and then deleted promptly upon expiry.

6. Your Privacy Rights

As a t788 player, you hold the following rights over your personal data. These rights may be exercised by contacting t788 support via Live Chat or by emailing [email protected] with the subject line "Privacy Request — [Your Right]". t788 will respond to all privacy rights requests within 30 days.

7. Payment Data & KYC

Given the financial nature of the t788 platform, payment data and KYC information are handled with heightened care. t788 operates in accordance with recognised anti-money laundering principles and applies a risk-based approach to customer due diligence.

7.1 How Payment Data Is Handled

When you make a deposit via bKash, Nagad, Rocket, or Upay, t788 receives a transaction confirmation from the payment provider that includes your registered mobile number, transaction reference number, and the transaction amount. t788 does not receive or store your mobile banking PIN, one-time passwords (OTP), or full account credentials. For bank transfer deposits, t788 receives the originating bank account number, account holder name, and transfer reference. This information is stored in our encrypted transaction database and used solely for reconciliation, dispute resolution, and AML monitoring.

7.2 Enhanced Due Diligence

For high-value accounts or accounts exhibiting unusual transaction patterns, t788 may apply enhanced due diligence measures. This may include requesting a source-of-funds declaration, additional identity documents, or a video verification call with a t788 compliance team member. Enhanced due diligence data is treated with the same level of security as standard KYC data and is retained in accordance with the retention periods set out in Section 5.

7.3 Responsible Gaming Data

t788 monitors deposit patterns, session durations, and betting behaviour as part of its responsible gaming obligations. Where our systems identify patterns consistent with problem gambling — such as rapid loss-chasing, unusual deposit frequency, or self-exclusion enquiries — this information is used by our responsible gaming team to proactively reach out and offer support tools including deposit limits, time-outs, and self-exclusion. This data is processed in your interest and is never shared with third parties for commercial purposes.

8. Contact & Policy Updates

8.1 Data Controller Contact

For all privacy-related enquiries, rights requests, or complaints, please contact the t788 Data Protection team using the following details. Note that our contact email is provided as plain text and is not a clickable link — please copy the address into your email client manually.

Email: [email protected] (subject line: "Privacy Request")
Response time: within 30 days for standard requests; within 14 business days for formal complaints.
Support hours: 24 hours a day, 7 days a week via Live Chat and WhatsApp in addition to email.

8.2 Policy Updates

t788 reviews this Privacy Policy periodically and may update it to reflect changes in platform features, legal obligations, or data processing practices. When material changes are made, t788 will notify registered players via email and display a prominent notice on t788.club for a minimum of 30 days following the update. The "Last updated" date at the top of this policy reflects the date of the most recent revision. Continued use of t788 following the effective date of an updated policy constitutes acceptance of the revised terms.

t788 encourages all players to review the Privacy Policy regularly. Archived versions of the Privacy Policy are available upon request by emailing [email protected].

This Privacy Policy was last reviewed and updated in January 2026. The binding version is always the one published at t788.club/privacy-policy at the time of your most recent use of the platform. For questions about this policy, contact [email protected].